Our Warranty Policy
SouthernX Tough
All work & play gear is manufactured to the highest spec, however should a fault or defect occur it is backed by our 3 month warranty, this covers all manufacturing faults and defects – if you have an issue with gear purchased from us, we promise to do all we can to sort this for you as fast as possible.
SXT work & play products 3 month warranty from date of purchase. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident or wear and tear are not covered by our warranty policy.
Mobile Warming
The garments are warranted to be free from factory defects in materials and workmanship for a period of 12 months from the date of purchase. If there is anything wrong with the sewing or materials of any Mobile Warming product you purchased from us within the first 12 months that was due to a manufacturing fault, or if any problem develops during the first 12 months, the product will be repaired or replaced at the discretion of Mobile Warming Distributor SXT Limited for free. Shipping and handling fees are the responsibility of the purchaser.
Damage caused by misuse, improper care, accidents, normal wear and tear or natural breakdown of materials over extended time and use are not covered in this warranty.
RECHARGEABLE BATTERY & CHARGER 90-DAY WARRANTY
Mobile Warming rechargeable lithium-ion battery packs and chargers are under warranty from factory defect for 90 days from the initial purchase. Any alteration of the product voids the warranty. Mobile Warming Distributor in New Zealand will repair or replace any battery or charger found under normal use to be defective during the warranty period. Our warranty does not cover damage caused by misuse, accident, abuse or improper care. Refer washing & care instructions.
