FAQ

Bought the wrong size?

Use our easy exchange service!

If you buy online from SXT Ltd and you get the wrong size, you can courier or post your item back to us in original condition and we’ll pay the cost to send out the right size to you. How’s that for easy!

Email bruce@sxt.nz

Our Warranty Policy

SouthernX Tough

All work & play gear is manufactured to the highest spec, however should a fault or defect occur it is backed by our 3 month warranty, this covers all manufacturing faults and defects – if you have an issue with gear purchased from us, we promise to do all we can to sort this for you as fast as possible.
SXT work & play products 3 month warranty from date of purchase. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident or wear and tear are not covered by our warranty policy.

Mobile Warming

The garments are warranted to be free from factory defects in materials and workmanship for a period of 12 months from the date of purchase. If there is anything wrong with the sewing or materials of any Mobile Warming product you purchased from us within the first 12 months that was due to a manufacturing fault, or if any problem develops during the first 12 months, the product will be repaired or replaced at the discretion of Mobile Warming Distributor SXT Limited for free. Shipping and handling fees are the responsibility of the purchaser.

Damage caused by misuse, improper care, accidents, normal wear and tear or natural breakdown of materials over extended time and use are not covered in this warranty.

RECHARGEABLE BATTERY & CHARGER 90-DAY WARRANTY

Mobile Warming rechargeable lithium-ion battery packs and chargers are under warranty from factory defect for 90 days from the initial purchase. Any alteration of the product voids the warranty. Mobile Warming Distributor in New Zealand will repair or replace any battery or charger found under normal use to be defective during the warranty period. Our warranty does not cover damage caused by misuse, accident, abuse or improper care. Refer washing & care instructions.

POLi logo

Payments by POLi Internet Banking

POLi is a secure payment method which allows you to pay online using your internet banking.

POLi allows you to make a payment for goods at your favourite online retailer, pay for travel, or to pay a bill using money straight from your bank account. POLi is safe and secure and lets you use your Internet Banking to make the payment.

POLi has been operating in New Zealand since 2007. Land Transport New Zealand (now the New Zealand Transport Agency) was the very first merchant to offer POLi payments to their customers, and since then many other government agencies, airlines, online retailers and billers have joined in to offer their customers a more convenient and safe way to pay.

For more information visit:
https://www.polipay.co.nz/FAQ.html

paypal

PayPal

PayPal uses secure SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won’t receive sensitive financial information like your credit card or bank account number. This way, you don’t have to worry about paying people you don’t know.

To view more information visit: https://www.paypal.co.nz

SXT Limited – SouthernX Tough

Work & Playwear
SXT Limited provides its customers with quality rugged & comfortable gear. We source our clothing and accessories from only top manufacturers ensure satisfied SXT Limited customers look and feel confident with their purchases.

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